We want you to feel good about what you ordered. If something isn’t right, here’s how returns work.
The window
Unopened and unused items can be returned within 14 days of delivery for a refund or exchange, minus any shipping charges. “Unopened and unused” means the seal is intact and the product hasn’t been used. Once a consumable product has been opened, we can’t accept it back for safety and quality reasons.
How to start a return
Don’t ship anything back to the address on the box or to a PO box. Those won’t reach the right place, and you’ll lose track of your return. Contact us through the method listed on this site first, and we’ll send you a return label and instructions. That label is what gets your return into the system.
Refund timing
Once your return arrives and is inspected, the refund goes back to your original payment method. Shipping charges aren’t refunded unless the return is due to damage or an error on our end. It can take a few business days for the refund to appear, depending on your bank or card issuer.
Damaged or wrong items
If your order arrived damaged or you received the wrong product, take a photo of what you received and contact us. We’ll sort it out—replacement or refund—without making you jump through unnecessary hoops. Please report damage within a reasonable time after delivery so we can file a claim with the carrier.
What we can’t take back
Items marked “as is” or final sale aren’t eligible for return or refund. We also can’t process returns for orders shipped to Alaska or Hawaii due to carrier limitations on consumable goods.
Exchanges
If you want a different flavor or product, the fastest path is usually to return the unopened item for a refund and place a new order. That way you’re not waiting on an exchange to ship while the product you want goes out of stock.
Questions
Reach out through the contact option on this site before sending anything back. We’d rather help you get it right the first time than have a package floating around without a label.